Technology is both threat and opportunity

. Banks need to continuously serve more and more demanding customers for more and more digital services, which demand high investments in technology as well as technical personnel. The increasing concern relates to the Cyber security issues, solely due to the fact that very high volumes of sensitive data pertaining to all the clients are processed through the e-channels. Corporates have become very digitally sensitive, and hence they require the hassle-free and high-tech digital inter-actions from the bank and customized propositions are waiting to be grabbed from quite a few competition. Therefore, it would be not very easy for the banks to maintain any benefit of this exercise